This Refund Policy explains the circumstances under which refunds may be issued for purchases made on the Joyse platform. By using our services, you agree to this policy. Please read it carefully before making any purchases.
2. Recharge and Coin Usage
2.1. Coin Deduction
Coins are deducted for calls and other services as specified on our platform. Coins can only be recharged and used for availing our services.
2.2. Non-Refundable Purchases
Once coins are purchased, they cannot be refunded under any circumstances, including mistakes made during the payment process.
Users are encouraged to utilize all purchased coins for services. After using all coins, users may close their account if they wish.
3. Refunds for Technical Errors
3.1. Payment Gateway Errors
If you experience technical errors resulting in multiple charges or other payment gateway issues, you may be eligible for a refund. Please contact our support team with details of the transaction.
3.2. Claim Review Process
Valid claims will be reviewed, and refunds for technical errors will be processed within 7 working days.
Each claim will be assessed individually. Refunds are only issued for technical errors acknowledged by our support team.
4. Finality of Transactions
Refunds will not be issued for any reason other than technical errors confirmed by our support team.
All other transactions are final and non-refundable.
5. Contact Us
For any queries or support related to refunds, please contact us: